Order & Shipping

The delivery time for an order is usually 1–3 business days.

If your product was delivered damaged or incomplete, you can always contact us by email at support@bachgold.ch, our contact form or social media. Please provide your order number and send us pictures of the defect or damage. We will then immediately send a free replacement.

If your product was not delivered within the specified delivery period, you can always contact us by email at support@bachgold.ch, our contact form or social media to receive additional information.

For deliveries to Austria, a flat shipping fee of €8.00 applies.

We accept all major credit cards, PayPal, and instant bank transfer.

If you wish to cancel an order, you can contact us at any time by email at support@bachgold.ch, our contact form, or social media. However, since our warehouse is diligently working to dispatch all orders as quickly as possible, there is a possibility that a cancellation may not always be submitted in time.

If you have placed an order but have not received your goods, you are welcome to contact us at any time via email at support@bachgold.ch, our contact form, or social media. Please provide us with your order number so that our customer support can process your request as quickly as possible.

The 30-day return policy allows you to return the product within 30 days of purchase, without giving a reason or citing a defect, and receive a refund of the purchase price.

Important note: In the event of a return, we do not cover shipping costs. These will be deducted from the refund amount as a flat fee of €5.99.

If you would like to return your product within the 30-day return guarantee, you can contact us at any time via email at support@bachgold.ch, our contact form, or social media. Please provide your order number so that our customer support can process your request as quickly as possible.

If you would like to make a complaint about your product, you can contact us at any time by email at support@bachgold.ch, via our contact form or social media. Please provide us with your order number, the defect and the fault, or describe the problem you are experiencing with our water filter.

If you have purchased the product from Amazon or a third-party seller, you must contact Amazon or the relevant third-party seller for a return. Should any problems arise, you are welcome to contact us at any time via email at support@bachgold.ch, our contact form, or social media for additional information.

In the event of a return, we do not cover the shipping costs. These will be deducted from the refund amount at a flat rate of €5.99.

The refund will be issued to the payment method you used within 6 business days of us receiving the goods.