Shipping & Order
Shipping
How long is the delivery time?
The delivery time for an order is usually 1 to 3 business days.
My product was delivered damaged or incomplete, what can I do?
If your product was delivered damaged or incomplete, you can always contact us by email at support@bachgold.ch, our contact form or social media. Please provide your order number and send us pictures of the defect or damage. We will then immediately send a free replacement.
The delivery time has already been exceeded, but my product has not yet arrived. What can I do?
If your product was not delivered within the specified delivery period, you can always contact us by email at support@bachgold.ch, our contact form or social media to receive additional information.
How much is shipping to Austria?
For deliveries to Austria, a flat shipping fee of €8.00 applies.
Order
Which payment methods are accepted?
We accept all major credit cards, PayPal, and instant bank transfer.
Can I cancel my order?
If you wish to cancel an order, you can contact us at any time by email at support@bachgold.ch, our contact form, or social media. However, since our warehouse is diligently working to dispatch all orders as quickly as possible, there is a possibility that a cancellation may not always be submitted in time.
I placed an order, but haven't received the goods. What can I do?
If you have placed an order but have not received your goods, you are welcome to contact us at any time via email at support@bachgold.ch, our contact form, or social media. Please provide us with your order number so that our customer support can process your request as quickly as possible.
Return
What is the 30-day return guarantee?
The 30-day return policy allows you to return the product within 30 days of purchase, without giving a reason or citing any apparent defect, and receive a refund of the purchase price.
Important note: In the event of a return, we do not cover shipping costs. These will be deducted from the refund amount at a flat rate of €5.99.
I would like to return my product under the 30-day return policy. How do I proceed?
If you would like to return your product within the 30-day return guarantee, you can contact us at any time via email at support@bachgold.ch, our contact form, or social media. Please provide your order number so that our customer support can process your request as quickly as possible.
I would like to make a complaint about my product, what should I do?
If you would like to make a complaint about your product, you can contact us at any time by email at support@bachgold.ch, via our contact form or social media. Please provide us with your order number, the defect and the fault, or describe the problem you are experiencing with our water filter.
I bought my product on Amazon or from a third-party seller and want to return it, what can I do?
If you have purchased the product from Amazon or a third-party seller, you must contact Amazon or the relevant third-party seller for a return. Should any problems arise, you are welcome to contact us at any time via email at support@bachgold.ch, our contact form, or social media for additional information.
What are the costs for a return?
In case of a return, we do not cover the shipping costs. These will be deducted from the refund amount at a flat rate of €5.99.
How and when will the refund be processed?
The refund will be issued within 6 business days of receipt of the goods to the payment method you used.
