If you wish to return your product within the 30-day return guarantee, you can contact us at any time via support@bachgold.ch, our customer service portal, or social media.
What we need
Please provide us with your order number so that our customer support can process your request as quickly as possible.
Shipping costs
In the event of a return, we do not cover the shipping costs. These will be deducted from the refund amount at a flat rate of €5.99.
Refund
The refund will be issued to the payment method you used within 6 business days of receipt of the goods.
